US: We offer free** expedited and fully tracked shipping service via DHL/UPS/FedEx on all orders to all US states. You should expect delivery within 3-5 business days.
Important! We do not ship to PO BOX/APO/FPO. To avoid any delays in processing your order please provide Full Street Address and your contact phone number to pass to delivery agent.
UK: Due to the new VAT regulations, we do not currently ship orders to the UK from our website. Please use our eBay shop instead:
stores.ebay.com/ecualama
EU: VAT is included on orders up to €150 EUR, so the price is final; for larger orders you will be given the estimated fees, brokerage fees may be charged on top for orders over €150.
Orders over the value of €150 EUR will not pay VAT but will be subject to Tax and a handling charge on arrival in the destination country, we suggest if you want to purchase goods above the value of €150 you split the order in two or more, as you will save money in the long run.
CANADA: GST/PST/HST are NOT included and may be charged on arrival
International: We ship worldwide via DHL to most countries. Shipping rates vary and will display at checkout. VAT/Customs duties may apply for certain countries.
Estimated delivery times*:
- US - 3-5 business days;
- EUROPE, CANADA - 4-7 business days;
- ASIA - 5-10 business days;
- OCEANIA - 5-10 business days;
We usually ship your order within one business day after receiving cleared payment.
After shipping you will receive a message from DHL/UPS/FedEx with a tracking number. DHL shipping includes free DHL OnDemand service, please check your e-mail for a link to manage your parcel.
You may find further information by following the link below:
https://delivery.dhl.com/on-demand-delivery.xhtml
We declare the item's customs value and must comply with customs declaration laws.
As the buyer, you should be aware of possible:
- delays from customs inspection;
- import duties and taxes which buyers must pay;
- brokerage fees payable at the point of delivery.
Your country's customs office can offer more details.
We do not ship to:
PO Box, APO/FPO, Nicaragua, Brazil, South Africa, Germany, UK (see the note above)
Disclaimer:
* Please note that while we strive to ensure on-time delivery, unexpected delays can sometimes occur due to factors beyond our control, including carrier service disruptions, inclement weather, or customs processing. We appreciate your patience and understanding should your order arrive later than anticipated.
** Certain products, such as beanies, have a minimum purchase amount policy for free shipping, please check the listing description.