Shipping policy

United States (US): We ship only via expedited, fully tracked DHL/UPS/FedEx services. Delivery in 3–5 business days.

Shipping & Handling Policy (US)

  • $50 flat fee on orders under $50

  • $25 flat fee on orders between $50–$300

  • Free shipping on orders $300+ (S&H waived)

These fees help cover customs brokerage. We absorb most of the new 35% U.S. import tariff so you can enjoy lower costs.

Important! We do not ship to PO BOX/APO/FPO. To avoid any delays in processing your order please provide Full Street Address and your contact phone number to pass to delivery agent.

UK: We do not currently ship orders to the UK from our website. Please use our eBay shop instead:

stores.ebay.com/ecualama 

EU: VAT is included on orders up to €150 EUR + VAT, so the price is final; for larger orders you will be given the estimated fees, brokerage fees may be charged on top for orders over €150. 
If the total value of your order exceeds €150 EUR + VAT, you will not be charged VAT, but you will be required to pay tax and a handling fee upon arrival in the destination country. To save money in the long term, we recommend splitting your order into two or more purchases if you plan on buying goods that exceed the value of €150 + VAT.

CANADA: Please note that GST/PST/HST are not included in the price and may be levied upon arrival.

International: We ship worldwide via DHL to most countries. Shipping rates vary and will display at checkout. VAT/Customs duties may apply for certain countries.

Estimated delivery times:

  • EUROPE - 4-7 business days;
  • ASIA - 5-10 business days;
  • OCEANIA - 5-10 business days;

We usually ship your order within one business day after receiving cleared payment.

After shipping you will receive a message from DHL/UPS/FedEx with a tracking number. DHL shipping includes free DHL OnDemand service, please check your e-mail for a link to manage your parcel.

You may find further information by following the link below:

https://delivery.dhl.com/on-demand-delivery.xhtml

We declare the item's customs value and must comply with customs declaration laws.

As the buyer, you should be aware of possible:

  • delays from customs inspection;
  • import duties and taxes which buyers must pay;
  • brokerage fees payable at the point of delivery.

Your country's customs office can offer more details.

We do not ship to: 

PO Box, APO/FPO, Nicaragua, Brazil, South Africa, Germany, UK (see the note above)